Call us free
0790 2316333
At Umar Trading Ltd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused and in its original condition.
Be returned in its original packaging with all accessories, labels, and documentation.
Include proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these conditions.
The following items cannot be returned unless they are defective or damaged upon arrival:
Opened or used hygiene and personal care products.
Clearance or final sale items.
Gift cards.
Products that have been damaged through misuse or improper handling.
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
We only replace items if they are defective, damaged, or if you received the wrong product.
If you need an exchange, please contact our customer support team with your order number and photos of the item.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please include:
Your order number.
A description of the issue.
Clear photos of the product and packaging.
Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly by Umar Trading Ltd.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Orders may be cancelled before they have been processed or shipped.
If your order has already been dispatched, you will need to follow our standard return process after receiving the item.
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact Umar Trading Ltd through our Contact Us page.
We value your business and are committed to providing high-quality products and excellent customer service.